Frequently Asked Questions
1
What is the after-sale service?
- Quality & Quantity Assurance: We strictly check the quantity and quality of all products before shipment to ensure order accuracy. In the rare event of a discrepancy, we provide corresponding compensation.
- Delivery Protection: We guarantee safe shipping to your designated location. If items are lost in transit, we will arrange for compensation or a reissue.
- Dedicated Support: We offer professional assistance during pre-sales, in-sales, and after-sales phases to resolve client inquiries promptly and foster long-term partnerships built on quality and reliable service.
2
How about the sample policy?
Free samples are available if we have the items in stock. For custom products that require specific configurations, a nominal sample fee is charged initially. This fee is fully refunded upon placing a formal production order.
3
Which shipping ways are available and how can I track?
We offer multiple transport modes including Express (DHL, FEDEX, EMS, UPS), Train, Sea, and Air freight, alongside Door-to-Door, DDP, and DAP services. Once shipment occurs, we continuously update tracking details and monitor delivery timelines to ensure your cargo arrives safely.
4
Can I make my own logo, private label, and what is the MOQ?
Yes, we have hundreds of makeup brushes in stock that support custom logo printing in small quantities (even 1 set for sample runs). For fully customized designs built to your specifications, the MOQ is 1 piece. We provide complimentary layout design for logos, packaging, and configurations based on your concepts, and send digital proofs for verification prior to production.
5
Who are your main customer groups?
Our clients primarily consist of local wholesalers, independent brand owners seeking custom branding, small-to-medium retailers, professional makeup artists, and training academies. We provide comprehensive turn-key services including design, photography, barcode labeling, and detailed packing list generation.
6
How do you guarantee the quality of makeup brushes?
We source high-grade raw materials, including premium synthetic fibers and robust handle components, followed by rigorous quality inspections at every stage of the manufacturing process to ensure consistent and excellent craftsmanship.
Hotty Beauty
